Our Process

At The Watch Spa, we believe luxury watch care should be as seamless and precise as the timepieces we handle.

Here is what to expect from first contact to final handover.

1. Initial Consultation

Reach out through our website, social channels, or in person. Our team will guide you through the service options, answer your questions, and discuss your watch’s needs.

2. Watch Assestment

Your watch undergoes a full visual and functional inspection. We identify what it needs — from minor adjustments to full overhauls — and discuss the next steps with you.

3. Client Approval

No service begins without your confirmation. Approval can be given via signed form, Viber, or WhatsApp. Every step is transparent.

4. Servicing

Your timepiece enters our care. It is handled with precision, attention, and the appropriate level of restoration — whether a polish, a part replacement, or a full movement overhaul.

5. Quality Check

We test your watch for accuracy, alignment, and performance. Every detail is reviewed to ensure it meets both our standards and yours.

6. Final Handover

Your watch is returned to you in its best condition — clean, protected, and ready to wear. You will also receive care tips and warranty documentation, where applicable.

1. Initial Consultation

Reach out through our website, social channels, or in person. Our team will guide you through the service options, answer your questions, and discuss your watch’s needs.

2. Watch Assestment

Your watch undergoes a full visual and functional inspection. We identify what it needs — from minor adjustments to full overhauls — and discuss the next steps with you.

3. Client Approval

No service begins without your confirmation. Approval can be given via signed form, Viber, or WhatsApp. Every step is transparent.

4. Servicing

Your timepiece enters our care. It is handled with precision, attention, and the appropriate level of restoration — whether a polish, a part replacement, or a full movement overhaul.

5. Quality Check

We test your watch for accuracy, alignment, and performance. Every detail is reviewed to ensure it meets both our standards and yours.

6. Final Handover

Your watch is returned to you in its best condition — clean, protected, and ready to wear. You will also receive care tips and warranty documentation, where applicable.